Listings on this website are not an offer to sell
goods, rather, they are advertisements to receive offers. Any
offer/order for more than 3 units per address, customer or company
may be rejected, and all orders are subject to review and acceptance
by CS-Direct.co. As all prices are subject to change, your order may
not be accepted or we may have to communicate price changes or
availability issues to you after you place your order.
CS-Direct.co is a registered trademark of CS-Direct.co,
Inc. This entire website, copy, images, logos, indicia, text,
content, and unique method of showcasing products is copyright 2015
CS-Direct.co , Inc. All trademarks appearing herein are
acknowledged. Permission to use documents delivered from this World
Wide Web site and/or server and related graphics is restricted. The
name of CS-Direct.co, Inc. or any of the above trademarks or logos
may not be used in advertising or publicity pertaining to
distribution of this information without specific, written prior
permission. The information contained in this website is subject to
change without notice. We are not responsible for typographical,
technical, or descriptive errors of products herein.
Order Acceptance Policy
Your receipt of an
electronic or other form of order confirmation does not signify our
acceptance of your order, nor does it constitute confirmation of our
offer to sell. CS-Direct.co reserves the right at any time after
receipt of your order to accept or decline your order for any
reason. CS-Direct.co reserves the right at any time after receipt
of your order, without prior notice to you, to supply less than the
quantity you ordered of any item. All orders placed over $2000.00 (
USD ) must obtain pre-approval with an acceptable method of payment,
as established by our credit and fraud avoidance department. We may
require additional verifications or information before accepting any
order. CS-Direct.co is a reseller to end user customers and does
not accept orders from computer dealers, exporters, wholesalers, or
other customers who intend to resell the products offered by CS-Direct.co.
In the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in pricing
or product information received from our suppliers, CS-Direct.co
shall have the right to refuse or cancel any orders placed for
product listed at the incorrect price. CS-Direct.co shall have the
right to refuse or cancel any such orders whether or not the order
has been confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is
canceled, CS-Direct.co shall immediately issue a credit to your
credit card account in the amount of the charge.
Our Satisfaction Guarantee and Return Policy
Your satisfaction is our goal. Every
product we sell is backed by the manufacturer's warranty, plus is
covered for most products by CS-Direct.co 's Satisfaction
If a product you purchase fails to meet
your needs, please review the information below and return it to us
within 30 days of receipt, and we will be pleased to arrange an
exchange or refund.
Please note that desktop and laptop
computers, tablets, televisions, projectors, digital cameras,
camcorders and GPS devices may be returned within 14 days of
the original purchase date. Returns must be in a “new” resalable
condition, including all manuals, components and accessories, and in
the manufacturer’s original packaging. Returns may also be subject
to a 15% restocking fee.
Because of the nature of technology products and
services provided by
CS-Direct.co team members, the following items are
Delivery, installation, diagnostic and repair work, and other
cards and pre-paid cards.
Batteries, ink and other consumable items.
that are damaged or abused, missing any accessories, missing the
UPC, or serial/identification numbers or are not in the original
Subscription services have their own, individual cancelation
policy which varies by service. Please consult the individual
Software, video games, DVD's, and similar items are not
returnable once their packaging or outer wrapping has been
opened. Defective items may be exchanged within 14 days of
This is a summary only, you can review our complete
Return Policy and Procedure in our help center. You can also review
warranty coverage and returns privileges for any specific product in
that item’s listing on our website. You can request a Return
Authorization for most products eligible for return through the link
provided in our complete Return Policy and Procedure..
BEST PRICE PROMISE
Shop with confidence! CS-Direct.co’s Best Price
Promise includes competitive price matching at the time of order as
well as after-sale price protection.
CS-Direct.co’s point of sale price match policy:
point of sale, CS-Direct.co will match any competitor’s price on
identical items (matching manufacturer and model). The item must be
in-stock, available for immediate shipment and be in the same
condition as the CS-Direct.co advertised item. Price matched items
are limited to a quantity of one per household.
For CS-Direct.co Phone and Web customers:
At the point of sale, CS-Direct.co will match the advertised price
of the product, including shipping charges, against other online
resellers. Phone and web customers must call 800-800-8300 to request
a price match and supply the customer service representative with
proof of the lower price by providing the URL of the competitor’s
web page or current advertisement that shows the lower price.
For CS-Direct.co Retail Store customers:
At the point of sale, CS-Direct.co will match the advertised price
of the product against local retail competitors with in-stock
product. Retail store customers must provide proof of the lower
price by bringing in a printed copy of the advertisement containing
the lower price.
Exclusions from the Point of Sale Price Match Policy:
The Point of Sale Price Match Policy does not apply to bundled
items, free items, pricing errors, items of service, mail-in offers,
offers including financing, out of stock, items offered below CS-Direct.co
’s actual cost, or limited quantity items, clearance items, open-box
items, and used/refurbished items.
Bundled items are
included while supplies last. Items of similar or greater value may
redemptions are limited to ONE PER ADDRESS only, unless otherwise
There are no other
express warranties or conditions respecting the equipment. Implied
warranties, if any, are limited to the duration of the express
warranty provided herein. Some states do not allow limitations on
how long an implied warranty lasts so that the foregoing limitation
may not apply to you.
LIMITATION OF LIABILITY
In no event shall CS-Direct.co
or any of its subsidiaries or affiliates be liable for any
indirect, special, incidental or consequential damages including but
not limited to loss of use, loss of data, loss of business or
profits. Some localities do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Your order is thoroughly reviewed by our
Credit Card Department to ensure that the order is accurate, the
payment method is valid, and you are authorized to use this payment
method. Once your order has passed the rigorous review by our Credit
Card Department, it is sent to our warehouse for shipment.
NOTE - We
do not charge your credit or debit card until your order is shipped,
however we do attempt to get an authorization on your card for the
amount of your order at the time your order is placed. This
authorization is not a charge but still may utilize a portion of
your credit limit or available funds making those funds or portion
of your credit limit unavailable for other use. In the unlikely
event that your order is delayed or cancelled the authorization will
expire and your credit limit or available funds will again become
available for use. The amount of time it takes for an authorization
to expire is dependant on the policies of the bank that issued your
card and ranges from 1 to 7 business days.
Please note, credit card processing can
take up to 3 business days (Depending on the accuracy of the
information given to us by the customer.). Further, for security
reasons, voice confirmation may be required before we can process
your credit card for payment.
If the item(s) on your order are in-stock,
we will ship them as soon as possible from our warehouse or from one
of our Distribution Warehouses located throughout the United
States. If the item(s) on your order are out of stock, they will not
be shipped until we have received and processed the backordered
inventory in our warehouse.
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Note: Saturday & Sunday deliveries are not
TIME FOR DELIVERY
Total time is based
on the amount of time it takes to get payment authorization, order
processing, and the transit time from the carrier. This can range
from 24 hours to 10 days for in-stock items.
AND HANDLING RATES
customer-friendly shipping schedule is calculated on the ACTUAL
WEIGHT or DIMENSIONAL WEIGHT of your shipment and the TYPE OF
SHIPPING SERVICE that you specify (ground, air or overnight).
Shipping and handling charges will be applied to all orders placed
with us. If your order must be shipped in multiple boxes, or in
separate shipments in the event an item is not in stock and must
ship at a later date, shipping and handling charges for the entire
order will be assessed at the point when the first item is shipped.
We charge only ONCE for shipping and handling, for the entire order.
Should you have any questions or concerns regarding these charges,
feel free to email us.
Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold
against your banks credit card spending limit. When the goods are
shipped, a charge for the total amount of the order shipped will be
sent to your credit card bank. Your bank should release the
authorization when the charge is received. A charge is the only time
a transfer of funds is completed; an authorization is not a transfer
Risk of Loss
If the Customer
provides CS-Direct.co with Customer's carrier account number or
selects a carrier other than a carrier that regularly ships for CS-Direct.co
, title to products and risk of loss or damage during shipment
passes from CS-Direct.co to Customer upon shipment from CS-Direct.co
's facility. For all other shipments, title to products and risk of
loss or damage during shipment passes from CS-Direct.co to
Customer upon receipt by Customer. Notwithstanding the foregoing,
title to software will remain with the applicable licensor(s) and
Customer's rights therein are contained in the license agreement
between such licensor(s) and Customer. Customer will be responsible
for all shipping and related charges.
transaction involves an export under the U.S. export regulations,
the commodities, technology and/or software sold or distributed
under these terms and conditions of sale exported from the United
States by CS-Direct.co were exported in accordance with such
regulations. Diversion, use, export or re-export contrary to United
States law is prohibited. The commodities, technology and/or
software sold or distributed under these terms and conditions of
sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya,
Sudan, North Korea or Syria or to entities and persons that are
ineligible under United States law to receive United States
commodities, technology and/or software. In addition, manufacturers'
warranties for exported products may vary or may be null and void
for products exported outside the United States.
TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT
AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN
agree to resolve any
controversy, dispute, or claim arising out of or relating to your
purchase of any product or service from
by binding Arbitration
administered by the American Arbitration Association, or in a small
claims court, and judgment on the arbitration award rendered by the
Arbitrator(s) may be entered in a court having competent
jurisdiction. This agreement to arbitrate is intended to be broadly
interpreted and covers all controversies, disputes, claims arising
out or relating to your purchase including, but not limited to
contract claims, tort claims and statutory claims, or any
combination of claims. We agree that the arbitration or small claim
proceeding will take place in Miami-Dade County, Florida.
We agree that the American
Arbitration Association shall administer the arbitration, and that
the American Arbitration Association's Commercial Arbitration Rules
and Mediation Procedures and Consumer Related Disputes Supplementary
Procedures, if applicable, shall apply. These Arbitration Rules may
be found on the American Arbitration Association's web site at
agree that the Arbitration
Award maybe taken to a Court of competent jurisdiction to become an
enforceable judgment. You and CS-Direct.co agree that any
arbitration under this Agreement will take place on an individual
basis. Class arbitrations and class actions are not permitted.
If you wish to begin
you must file a case with the
American Arbitration Association. You may visit the American
Arbitration Association's web site at
to obtain forms and guidance and to learn the procedure for filing a
case under this Arbitration Agreement.
This Arbitration Agreement
affects you legal rights. An arbitration is resolved by a neutral
party and not a judge or jury. There is less discovery and less
exchange of information between the parties to an arbitration than
might occur in a court proceeding. An arbitration award is final and
binding and will only be overturned or reversed by a court in very
limited circumstances. You agree that, by entering into this
Agreement, you and CS-Direct.co are each waiving the right to a
trial by jury or to participate in a class action.